CUSTOMER CARE

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you need further assistance with tracking the status of your order, please reach out to us at modestybyamani@outlook.com

Once an order is placed, we cannot make any changes to the items in your order.

If you see an error in your shipping address, please email us at modestybyamani@outlook.com as quickly as possible. We will do our best to accommodate an edit to the shipping address before the order is processed. We cannot guarantee that we can make changes or cancel your order once it has been placed.

Returns must be initiated within 14 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and undamaged. All shipping fees paid on your original order are non-refundable.

To initiate a return or exchange, please log into your account and request a return.

For all orders outside of the AUS please note that we do NOT accept exchanges.

Note: We only offer refunds in the form of store credit and the customer is responsible for the return shipping fees.

OUR RETURN PROCESS:

Once your return is received to our facility it will take around 2-5 days to process and inspect your return. Once your return has been processed, you will receive an email notification regarding your store credit.

Yes, we offer seamless exchanges for all AUS customers. You can exchange your item for the same item in another size or exchange your product for a completely new item of your choice and pay the difference. Please contact modestybyamani@outlook.com to request an exchange.

For all customers outside of the AUS we kindly ask that you place a new order for the item of your choice as we do not offer an exchange service for international customers at this time.

To keep your abaya looking its best, machine wash on a gentle cycle with cold water and mild detergent, or hand wash with cold water for optimal care. Avoid vigorous scrubbing. Lay flat or hang to dry in a shaded area to prevent colour fading, and refrain from using a tumble dryer. If ironing is necessary, use a low setting with a cloth barrier, or a steam iron on a low setting for chiffon/linen. Store your abaya in a cool, dry place, preferably on a padded hanger to avoid creasing. Do not use bleach or harsh chemicals to maintain the fabric’s quality and color.

Should you need further assistance, you can always reach out to us at modestybyamani@outlook.com